Digital Transformation, Part 3 - Role of Customer

Digital Transformation is to the organization as Democracy is to the Nations.

Digital Transformation is to the organization as Democracy is to the Nations.

Its Transformation of the people (Culture), by the people (Internal Customers) for the people (External Customer).

In Part 1, we have discussed how Culture plays a vital role.

In Part 2, we have discussed  why Role of Internal Customer is important.

In this last part of this article, we will be discussing 

Redesigning, Re-branding, innovation in Products and Services for *Customer* is the customer perspective of *transformation*, Our customer must buy this.

Digital Transformation is not change only changing the tools, it is changing the Character of every individual in the line of business from Strategy, Execution, Delivery and Maintenance.