Digital Transformation, Part 3 - Role of Customer

Digital Transformation is to the organization as Democracy is to the Nations.

Digital Transformation is to the organization as Democracy is to the Nations.

Its Transformation of the people (Culture), by the people (Internal Customers) for the people (External Customer).

In Part 1, we have discussed how Culture plays a vital role.

In Part 2, we have discussed  why Role of Internal Customer is important.

In this last part of this article, we will be discussing 

Redesigning, Re-branding, innovation in Products and Services for *Customer* is the customer perspective of *transformation*, Our customer must buy this.

Digital Transformation is not change only changing the tools, it is changing the Character of every individual in the line of business from Strategy, Execution, Delivery and Maintenance. 

Digital Transformation, Part 2 - Role of Internal Customers

Digital Transformation is to the organization as Democracy is to the Nations.

Its Transformation of the people (Culture), by the people (Internal Customers) for the people (External Customer).

In Part 1, we have discussed how Culture plays a vital role.

Business users are primary internal customers. Over time we have learned that technology driven digital transformation have not produced promising results, in fact, many a time it was counterproductive instead. Business users helps in defining the business perspectives of the transformation.

Employees on the other hand are the ones who will face the impact of transformation. Since it creates the disruption that will challenge their comfort zone.

We all have heard that famous statement. "We have been doing this since ages, and it works fine". No one wants to change the way; things have been working. Transformation will change the existing procedure, processes and brings new ones. 

Before we decide the hit the road, we must ask similar questions from our internal customers, this will not only help design the right strategy for the transformation, but also will engage the internal customers to add their perspective to get aligned. More the alignment internally better they will contribute to understand and cooperate during the change the transformation is going to bring in the business as usual. 

like we say, A Leaders is a seller of Hope. Similarly, Transformation Strategy needs to create the hope to succeed in the internal customer by defining how exactly each individual will be the beneficiary of the transformation. 

• What are the pain points of doing business as usual?
• What is "one thing" if changed or transformed will help them perform better?
• Where does the competitor demand us to be?
• What possible new revenue stream business is foreseeing 
• How can we bring the diversification (if any) to keep relevant and growing?

Back in 2004-05, Nokia was the leading market shareholder in mobile handsets, Apple disrupted the business. Smart Phones soon become the symbol of relevance in mobile handsets. The others, who left behind, did not do anything wrong, instead, they were just a little late in getting out of the comfort zone.

During my Masters, my research supervisor, Dr Irfan Hyder once gave me a piece of advice. He asked me did you read or watch Alice in the Wonder Land? The conversation between Alice and the Cat.

Asked Alice; O Cat, would you please guide me the way?

Replied the Cat, where exactly you want to go?

Said Alice; I do not know exactly!

Replied the Cat; If you do not know exactly, you will not reach anywhere

Said Alice; But if you will help me, I will walk hard and long to reach somewhere

Replied the Cat; If you will walk hard and long, you will reach somewhere but not where you should be.

These questions sum up all. This shall be the baseline. all the questions we have asked from business users and employees shall be looked in from this perspective. This will help defining and refining the Digital Strategy. This will help selection of the tools and technology. This will define which new process and procedure shall be introduced and which ones shall be modified.

Above all, the biggest factor will be the alignment and agreement of internal customers over the strategy and during the execution. They must all know what exactly they are going to achieve and what exactly is everyone’s role is.

Most of the organizations start from the Robotic Process Automation (RPA) in the Digital Transformation plan. Many have succeeded. The one who did not, have one thing in common.

They all "Focused on resource optimization instead of processes."

I would refer to the second Habit from the sever habits of highly effective people by

Stephen Covey. Start with and End in Mind

Replacing repeated work with RPAs is absolutely the right choice, but we must also need to plan it right about the alignment with internal customers. 

what will these employees be doing after automating their jobs?

what these resources will be doing once we have optimized the time to delivery their task? 

what other possible business processes they can be assigned to work upon? 

Can these employees be used to do more analytical work instead?

Layoff shall be the last option and only when the resource optimization is above 15-20% at least. 

We have been observing, that while the journey of the RPAs is going on, organizations still hiring new skills across different business functions.

Because there is always an appetite which can be consumed by re-placing these resources. Transformation Strategy shall address the need to up-skill these resources along with the development of the RPAs. the cost of up-skill will always be less than the cost we will incur on the people to learn and get adapt to the norms of the organization.

During one of the transformation projects, we engaged the Learning and Development department and asked to include some specific training in their list. So that once we will reach to roll out of the project, which will replace the existing technologies, same resources would have been enabled to delivery their job with new technology with added benefits. This helped us having the full support from these users throughout the project, since they did not have any fear of losing the Job.

I remember a dialog from Toy Story, when it was said (somewhat), "Toys love the kids when they play with the toys", not getting played with.

Means, when kids play with toys, kids’ perspective is always the same regardless they play gently or being aggressive. But if we add the Toy's perspective, playing with (gently) and getting played with (aggressively) changes the story.

We shall have similar discussion on all the Digital Transformation Strategy actions with our Internal Customer to agree " Where do we want to go Exactly"

In Part 3, we will be discussing the Redesigning, Re-branding, innovation in Products and Services for *Customer* is the customer perspective of *transformation*, Our customer must buy this.

Digital Transformation is not only changing the tools, it changing the Character of every individual in the line of business from Strategy, Execution, Delivery and Maintenance. 

Digital Transformation, Part 1 - Role of Culture

Digital Transformation is to the organization as Democracy is to the Nations.

Its Transformation of the people (Culture), by the people (Internal Customers) for the people (External Customer).

Culture plays a vital role, vision must be disseminated to the lowest level, to get everyone onboard to play his/her part.

Culture is a very comprehensive term about the organization, we won’t be covering it from the HR (Human Resource) perspective, instead our focus is to look at the culture from the perspective of *Disruption*. Culture is nothing but a bunch of values which have exhibited time and again.

Aristotle said, we are, what we repeatedly do, excellence is not an art, but a habit.

So, a good or bad culture is nothing but persistence of Good or Bad values.

In reference to our subject, Digital Transformation objectives must be incorporated in every individuals' day to day life, in such a way it should resonate in their actions, no matter what posit in or role they are.

If we achieve this, this will address the *Transformation of the People*. All the departments IT, Sales, Marketing, Finance and HR will go hand in hand to make the strategy with an execution plan which everyone will know what exactly they must do.

I attended a training with Dale Carnegie, they asked a team of 7 people to perform a task, in the first go we did that in 11 minutes. The trainer asked, you know what is the record? 27 seconds. We laughed. But literally when we developed a strategy and assigned each individual their specific goal, we did that in less than minute.

Transformation is the effect of disruption. We must look around and identify what are the values which are/will be impacted because of the disruption we are facing.

 • Do we want to engage/target a new customer base?

 • Do we need to tap into some untapped market?

 • Is this a new service we are planning to launch?

 • Is this a new product line we want to introduce?

 • Is there an improvement in existing products/services we want to address

 • Is there a new Regulation which we need to address.

We can have any of above or similar question which will cause, sometimes directly or at times indirectly to face a disruption, causing a desire to change the Culture.

If we address these questions at the right time, we will end up being successfully transformed.

I attend a Gartner CIO Conference, they presented a research, where they asked the Ice Skaters, that while everyone is moving at such a high speed, what is that moment where they can leave the other behind. The answer was, at the curves. If we manage to control the curves, we get that slight moment to take a lead. The ones who cannot manage, a moment, to manage the curve, a slight stumble, it will cost them the race.

In Part 2, we will discuss Business Users are Primary Internal Customers, Technology driven changes seldom succeed. Employees in Business and Technology are Secondary Internal Customer, their motivation and alignment are the fuel.

In Part 3, we will be discussing Redesigning, Re-branding, innovation in Products and Services for *Customer* is the customer perspective of *transformation*, Our customer must buy this.

Digital Transformation is not change only changing the tools, it is changing the Character of every individual in the line of business from Strategy, Execution, Delivery and Maintenance. 

An early diagnostics might save your Business

“An early diagnostics might save your Business”

What is sentimental Analysis?

Sentiment analysis refers to the use of natural language processing, text analysis, to systematically identify, extract, quantify, and study effective states and subjective information. Sentiment analysis is widely applied on reviews, survey responses and social media for applications that range from marketing to customer service.[Wikipedia]

Sentimental Analysis is not something new, but, since the rise of the social media, Brands are referring to this as the need of time. They require to understand wider view of the customers’ feelings, opinion and attitude about the Brand.

Almost everywhere customer have access to the social media forums, Facebook, Twitter etc. where Brands publish about their products and services and Customers’ express their opinions, feedback, expectations and  emotions  which describe their behaviors and attitude towards the Brand.

What do the Organizations need to do?

Organizations are not limited to providing goods, it can be a FMCGs, Education, Services, Politics and Government etc.

Organizations need to listen to the customers’ feedback and mine their sentiments. Organizations need the ability to translate these insights collected from social data because it has shown that the social sentiments of the customers are associated with the customer retention, reputation of the Organizations, stock and many more critical business aspects. Below are the key areas of focus for any business

1. Identify Priorities – Which sentiment they need to focus first?

Organizations need to address the Negative Sentiments at the earliest, so as they can manage the customer’s issue before it impacts others or customer leaves. We know that, the cost of getting a new customer is 4 time more than retaining the existing customer.

“Make sure you’re responding to any unhappy customers as quickly as possible.”

2. Identify Critical Factors / Perspective that impact the Business most.

In a Telecom Sector, if customers are talking about a Network Coverage or Low Service in any particular area of large customer base with higher revenue, it might be the issues that needs to be fixed at the earliest to avoid any drops in revenue.

3. Focus on Organizations   Image

Organizations spending on corporate image is always at the higher side, they need to know if the customers are really associated with the image – If the Organizations is spending saying they are “Reliable” if the customer is not believing that the Organizations products or services are Reliable? than its time to address these sentiments affecting the Organization's image.

“Use sentiment reporting is to see the response to certain campaigns, launches, or events”

4. Competitors Position

Organizations must pay attention where do the competitor stand and how they can assure that they are offering and attending their customer either competitively or better.

“Use sentiment analysis to measure and report on how your competitors are talked about on social media”

Challenges of Sentimental Analysis Product

Customer feedback on the social media is complex in nature, it gets more complex when people use the language in arbitrary ways and mixing the different language, dialects and spelling the words differently. Addition of emotion-icons ( J L ) also changes the meanings. It’s really a big deal to teach the machines to interpret this kind of data.

 Accuracy of the Sentiments is a key factor, it requires both the human intelligence as well as adaptive approach to learn and improve with time to assure quality of accuracy. Apart from the complexities discussed, reviewing the results and adapting to different methodologies to assure the precision is as good as possible is big ask.

Sentimental Analysis also require the algorithm to cover the full sentence for evaluation, many algorithms are looking for buzz words or certain sentences to evaluate, full coverage / traversing of the data is a key factor for preciseness.

What Services we can Offer ?

We have used the NLP (Natural Language Processing) algorithms which address all the above business needs and complexities of Sentimental Analysis. But as we know, human are very intuitive in communication, and develop certain new term, words, expression which a human can understand easily but machines do need to be trained. We have developed an adaptive learning mechanism which helps the algorithm to learn with time adopting to such changes.

Current Product is trained on Urdu and English used for the Telecom domain data of all Pakistan Telecom Operators and precision is >80% which will increase gradually (2-4 months) to reach 90% with adaptive approach.

Some of the major milestones of our product are as below

• 1Data collection is automated from all major Social Media Channels (Facebook, Twitter, eBay, Amazon etc.)
• 2Product can read data from any website, journal etc.
• Product is trained on local dialects of Urdu, written in English and can detect misspells and local jargons
• We ensure that the coverage is 100%, even if we cannot build the complete context with all the data, algorithm will send notification to adaptive learning or human interaction if not solved by self learning.

Sample results based on actual data for Telecom domain in Pakistan

خدا ، مذہب اور نجات

مذہبی  شدّت پسند سوچ رکھنے والے لوگ نہ جانے کیوں خدا کی رحمت سے مایوس رہتے ہیں . اس کی بظاھر وجہ یہ نظر اتی ہے کے ، کیونکہ اسلام پر چلنے کی وجہ اندھی تقلید ہوتی ہے ، ان کا ایمان ہے کے خدا صرف اک صورت میں راضی ہوگا جب ہم آنکھیں بند کر کے خدا پر یقین کریں. اندھی تقلید سے خدا نہیں ملتا،خدا سے دوری زندگی میں بے اعتدالی پیدا کرتی ہے اس کا نتیجہ عبادت میں اور عادت میں شدّت پسندی کے پیدا ہونے کی صورت میں نکلتا ہے .

یہ بے اعتدالی آگاہی خدا کو نہ ممکنات قرار دے کر زندگی مفروضات اور خوف میں گزارنے پر مجبور کرتی ہے ، اور حقیقی معنوں میں دین کا کبھی ادرک حاصل نہیں ہوتا. کوئی یہ بتاۓ، کیا کوئی خدا کا خوف سہ سکتا ہے ؟؟؟

دین کا اور مسلمان المیہ وقت یہی ہے .

خدا قرآن میں کہتا ہے کے جو الله کے دوست ہیں وو نہ خوف کھاتے ہیں نہ کسی حزن سے دوچار ہوتے ہیں.
خدا قران میں کہتا ہے ، اے الله کا نبی ہم نہیں قران مشقت کے لئے نہیں اتارا
حدیث رسول ہے ، جس نہیں اک دفع صدق دل سے کلمہ پڑھا ، دوزخ کی آگ اس پر حرام کر دی گئی
خدا قران میں کہتا ہے، میں نہیں اپنے اوپر اپنی مخلوق پر رحمت کرنا فرض کر لیا ہے

اس کے بعد کیا وجہ کے ہم خدا سے ڈر کے اس کی عبادت کریں ؟ کیا ہم خدا سے محبت والا، شکر والا ، یقین والا، رحمت کی امید والا ، اچھے گمان والا تعلق پیدا نہیں کر سکتے ؟؟

الله کہتا ہے، مجھے ایسے یاد کرو جیسے اپنے آباؤ اجداد کو کرتے ہو، بلکے اس سے تھوڑا زیادہ ، اپ بتائیں کون شخص ہے اپنے والدین کو ڈر کے ید کرتا ہے ؟

خدا کو رحیم جن کے اس کی طرف بڑھیں گے تو وہ رحیم بن کے اے گا ، قہھار، جبّار سمجھ کے جاؤ گے تو ویسا پاؤ گے
حدیث رسول ہے ، خدا سے جیسا گمان کرو گے اسے ویسا پو گے.

خالی ہاتھ..........

ان تمام دوستوں سے معذرت ک ساتھ جو معاشرے ک حالت بدلنے کے لیے کسی معجزے ک انتظار میں ہیں . ان کا خیال ہے کے اک دن اچانک سارےکا سارا معاشرہ پکّا سچا مسلمان بن جاۓ گا ، کیونکہ جب تک تمام کے تمام لوگ پکّے سچے مسلمان نہیں بنیں گے الله بھی چپ چاپ بیٹھا رہے گا اور اپنی مخلوق پر ظلم اور جبر ہوتا دیکھتا رہے گا

اس سوچ کے تمام لوگوں کا خیال یہ ہے کے الله نعوذ باللہ بےبس ہے اور کسی قسم کی بھی تبدیلی کے لیے انسانوں کا موحتاج ہے. الله کے دین کی عزت انسان کے اپنے ہاتھوں میں ہے. چاہے تو اسے معراج پے بٹھا دے چاہے تو نہ. اس لیے ہم معاشرے کے سامنے کشکول لئے پھرتے ہیں کے خدا ک لئے خدا کے واسطے خدا کے دین کو رسوائی سے بچا لو. کیونکہ انسان ک خمیر میں رعونت شامل ہے وہ بھی درخور اعتنا نہیں بررتا اور اس کا اظھار بے رخی جاری و ساری ہے اور رہے گا . . دکھ اس بات پے ہوتا ہے کے اکثر اوقات بعض لوگ معاشرے کی بھلائی کے لئےکوئی کوشش صرف اس لئے نہیں کرتے کے معاشرے میں اسلامی قانون نافذ نہیں ہے اور جب خلافت نافذ ہو جاۓ گی ، جب اسلام کا بول بالا ہو جاۓ گا تووہ اس وقت دل کھول کر اس کار خیر میں شریک ہونگے. میری دعا ہی نہیں مجھے یقین ہے جب وہ وقت آ جاۓ گا تو انہیں یه موقع انشا الله ملے گا ہی نہیں.

.سوال یہ ہے کے کیا الله نیں دین اس لیا دیا تھا کے الله کے دین پر چلنے والے الله کے رسول کے امتی دنیا میں ذلیل و رسوا ہوتے رھیں؟ الله یقینن اپنے دین کا غلبہ چاہتا ہے اور اپنے نبی ک امتی کو با عزت دیکھنا چاہتا ہے. الله بے شک قادر مطلق ہے اور بے نیاز ہے.

غلبہ دین اور معاشرے میں عزت کا کسی طرح اس بات سے کوئی تعلق نہیں ہے کے سارے کا سارا معاشرہ مومن کامل ہو نہ ہی اس کا کسی بھی طرحاس بات سے کوئی تعلق ہے کے حق سچ بولنے والے کثیر تعداد میں ہوں. الله رحمن و رحیم ہے اور اس کی رحمت  ہر وقت برسنے کے لیا بے قرار ہے. اس کو تو صرف بہانہ چاہیے. اگر کوئی اک شخص بھی سچے دل سے اخلاص کے ساتھ الله سے دعا کرے تو اس میں کوئی شک نہیں کے خدا معاشرے کے حالاتبدل دے گا. ضررورت صرف اس امر کی ہے کے دعا میں خلوص کتنا ہے دعا کے مانگے جانے کا نہیں، اول دعا کی غرض کا کے مقصد صرف خدا کی مخلوق کی بھلائی ہو اور دوسرا دعا کے ہر حال میں  قبول ہونے کے یقین کا.

اک مرتبہ الله کے نبی کا گزر کسی علاقے سے ہوا جہاں پرلوگوں کو  الله کی طرف سے اپنے اعمال اور معامالاتکی وجہ سے  مشکلات کا سامنا تھا ، الله  کے نبی نیں فرمایا، کیا ان لوگوں میں کوئی اک شخص بھی ایسا نہیں جو ان کی مغفرت کے لئے، ان مشکلات سے نجات کے لئے الله سے دعا کر دے ؟ یعنی اللہ کسی اک مخلص شخص کی دعا پر بھی فیصلہ سنا دیں گے ، کیوں کے الله رحمن اور رحیم ہے اور وو ہر حال میں رحمت کرے گا "کتب علی نفسہ رحمتہ"قران. یعنی الله فرماتے ہیں میں نیں اپنی ذات پاک پر اپنی مخلوق پر رحم کرنا اپنے اوپر واجب کر لیا ہے. اس کے بعد کوئی خدا کی رحمت کو محدود یا مشروط سمجھے تو یقینن یہ خدا کی رحمت سے مایوسی اور اس کی رحمت اور رحمانیت پر شک ک علاوہ اور کیا ہے ؟

اس صورت حال میں ہمیں بجانے یہ سمجھنے کے کے ہم اک بڑی طاقت اور قوت جمع کریں اور اس کے بعد ہی کوئی تبدیلی ظہور پذیر ہوگی، ہمیں چاہیے کے ہم چھوٹے پیمانے پر جو بھی کوشش کر سکتے ہیں اپنی استطاعت کے مطابق  کرتے ہیں.اسلامی معاشرے کے قیام کے لئےضروری ہے کے معاشرے میں عدل اور انصاف قائم ہو، اسلام میں بھی عدل اور انصاف مذہب سے پہلے ہے . الله کے نبی صادق اور امین پہلے تھے پیغمبری/نبوت تو بعد میں ملی تھی . اسلامی معاشرے ، اسلامی قوانین نافذ کرنے کے لیے ضروری ہے کےپہلے  لوگوں کو ان کے جملہ بنیادی حققوق فراہم کےجائیں. حضرت عمر نیں دوران قحط قطع ید کی سزا موخرکر دی تھی صرف اس لئے کے چوری نہ کرنے کی بنیادی وجہ ، یعنی خوراک کی با آسانی دستیابی ممکن نہیں رہی تھی.

حضرت عایشہ سے روایت ہے کے اگر الله کی طرف سے  حرام چیزوں کی ممانعت ( شراب، سود etc) شروع میں ہی آ جاتی تو کتنے ہی لوگ گناہ کا ارتکاب کرتے رہتے. الله کے نبی پہلے خود مثال عظیم بنے ، پھر صحابہ کی تربیت کی ، پھر پورا ماحول تیار ہو جانے کے بعد احکام کا اطلاق شورو ہوا. اگر الله چاہتا تو اک حکم اتا کے شراب حرام ہے اور شراب حرام ہو جاتی. مگر مصلحت خدا وند ہے کے الله نہیں شراب کی ممانعت  کے لئے قران میں تین جگہ حکم فرمایا، پہلے اسے برا کام کہا گیا، اور کہا اس میں برائی کا پہلو زیادہ ہے، پھر کہا کے شراب پی کر نماز کے قریب مت او اور آخر میں کہا کے شراب شیطانی کاموں میں سے ہے یعنی صریح ممانعت.

 ہمیں چاہیےکے  الله کو اپنا محکوم بنانے کے (نعوذ باللہ )بجانے خود الله کے محکوم ہونے کا ثبوت دیں اور یقین رکھیں کے تبدیلی لانے کی طاقت سواے الله کے کسی کے پاس نہیں ہے اور الله جب چاہے گا تبدیلی لاے گا. چھوٹے چھوٹے کام کر کے اپنا حصّہ ڈالتے ہیں اس بات سے قطع نظر کے اس سے کوئی بڑی  تبدیلی پیدا ہو رہی ہے یا نہیں. یہ اسی وقت ممکن ہے جب نہ صرف ہم الله کو کارساز سمجھیں ، بلکے اس کےکار ساز ہونے کا یقین بھی ہو، اس وقت تک یہ بعد دماغ سے نکلنا مشکل ہے کے میری کوشش سے  ہی فرق پڑتا ہے. الله کو کوئی فرق نہیں پڑتا ، الله کے ہاں ہر چیز کا وقت خاص مقرر ہے، ہمیں کوشش کا حق دینا  بھی اس کی رحمت کا حصّہ ہے کے شاید ہمیں بخسنے کا کوئی بہانہ بنانا چاہتا ہے.

فرق  صرف اس بات سے پڑےگا  کے اگر تبدیلی کا فیصلہ ہو گیا (الله کی طرف سے ) تو کہیں یہ نہ ہو کے ہمارے پاس پیش کرنے کے لئے کچھ نہ ہو کیوں کے ہم تو بہت بڑا کام کرنے کے چکر میں خالی ہاتھ ہی رہ گے.

 انگریزی محاورہ ہے A friend in need, is a friend indeed.

 

Building up of a Culture

It’s been sometime when I started observing the behaviors of the people in the society; I always wondered how people just keep doing things which though look unjust? I always wonder how someone can gather such courage to take certain action which though seem very offensive to certain established rules. All such elements lead towards a long term failure. I once read somewhere “People who do wrong things never win in the end”.

 I always wondered how leaders have twisted things around and they always have some reasonable justification. I am calling it reasonable because they were always, one way or another, were able to sell it. You might have come across such situation where you just could not other than bite your tongue. I think there is one and only one reason for all these things that I have been wondering since sometime. In our environments we don’t have a culture of confrontation. Confrontation

Things happen, actions are taken, words are spoken and there is no confrontation, and results start getting persistent, things happen, actions taken, words spoken and there is no confrontation and results are accepted.  This keep on going and soon the acceptance convert into truth and finally, it shapes the truth into a belief. Once this belief has been established whatever people do, they think they are doing it right, in fact; they are using “Wrong ways of doing Right Things”.  Taking your “Right” is a right thing, getting it through discrimination is the Wrong way. These believe are our culture.

Until I came to IBM, I probably would have told you that culture was just one among several important elements in any organization’s makeup and success—along with vision, strategy, marketing, financials, and the like…

I came to see, in my time at IBM, that culture isn’t just one aspect of the game, it is the game. In the end, an organization is nothing more than the collective capacity of its people to create value

[Louis V. Gerstner]

All those things, which are now part of our culture, you will find these at a different level or stages from persistence, acceptance, and truth and believe. Just because, we have not confronted these things on the previous level and just let it go. Most of the people just don’t conform because they think that the persistence of a particular behavior in a society is not going to impact him, but he is never sure when this persistence will become a truth and it will really hurt him. On the other hand, we have people do confrontation on the other side and pave the way for these behaviors.  Sometimes confrontation is discouraged by the people who are in charge or have any authorities, mainly because of the reasons that either they do not have enough courage to let their subordinates take the credit for something that they had not been able to come up with or they just do not have enough vision.

Where we actually fail when we establish such cultures? We fail when we take different opportunities in terms of the level of the above four categories. We never discuss things in their actual terms. We start ignoring the principles and become unreasonable. Reasons and Principles are two main pillar of focused and visionary leadership. Lose these Lose the Leaders.

What matter of men we are if we don’t have our own reasons?

[Mario Puzo]

Dealing, managing and retaining people is the biggest ask of the current society no matter what industry you are in. Did we ever have thought why people think of leaving? Studies tell us that most of the times people leave their managers not the companies. When we start letting people down by killing their idea, by ignoring their efforts and commitments by discouraging them when they take initiatives. This is the time when they make a decision of leaving you. So they make a belief on the other side and go for what they believed in. once this belief has been established they are is not feeling any shame, they do not have any fear. In fact, they have adopted a “Right way of doing Wrong thing”. For him it’s the right thing, for the company he is leaving is Wrong thing because at the end people are the asset of the companies.

This is our choice, either we start confronting  today to build a culture of doing Right things in Right ways or we can let it go to add one more brick in the building of a culture which is sooner or later will end up in a failure.